{
  "title": "Customer Satisfaction Survey",
  "description": "A general-purpose satisfaction check-in for any service business — not tied to a specific support ticket. Captures an overall rating, what's working, what's falling short, and whether the customer would recommend you.",
  "language": "en",
  "questions": [
    {
      "text": "Overall, how satisfied are you with our service?",
      "type": "rating_scale",
      "order": 1,
      "options": {
        "max": 5,
        "min": 1,
        "maxLabel": "Very satisfied",
        "minLabel": "Very dissatisfied"
      },
      "required": true
    },
    {
      "hint": "Be as specific as you can — a particular interaction, a pattern over time, or something else entirely.",
      "text": "What's the main reason for that rating?",
      "type": "text",
      "order": 2,
      "required": true
    },
    {
      "text": "What do we do well that you'd want us to keep doing?",
      "type": "text",
      "order": 3,
      "required": true
    },
    {
      "text": "What's one thing that's fallen short of your expectations?",
      "type": "text",
      "order": 4,
      "required": false
    },
    {
      "hint": "0 means not at all likely, 10 means extremely likely.",
      "text": "How likely are you to recommend us to a colleague or friend?",
      "type": "rating_scale",
      "order": 5,
      "options": {
        "max": 10,
        "min": 0,
        "maxLabel": "Extremely likely",
        "minLabel": "Not at all likely"
      },
      "required": true
    },
    {
      "text": "Is there anything else you'd like us to know?",
      "type": "text",
      "order": 6,
      "required": false
    }
  ]
}