{
  "title": "New Customer Onboarding Feedback",
  "description": "Understand how a new customer experienced their first 30–60 days — what worked, what was confusing, and what would make them a long-term customer.",
  "language": "en",
  "questions": [
    {
      "hint": "What finally tipped the decision — price, recommendation, timing, trust, something else?",
      "text": "What made you decide to work with us?",
      "type": "text",
      "order": 1,
      "required": true
    },
    {
      "text": "How smooth was the process of getting started?",
      "type": "rating_scale",
      "order": 2,
      "options": {
        "max": 5,
        "min": 1,
        "maxLabel": "Very smooth",
        "minLabel": "Very difficult"
      },
      "required": true
    },
    {
      "hint": "Even small friction points matter — don't hold back.",
      "text": "Was there anything confusing, slow, or frustrating in the early stages?",
      "type": "text",
      "order": 3,
      "required": false
    },
    {
      "text": "Are we delivering what you expected when you signed up?",
      "type": "yes_no",
      "order": 4,
      "required": true,
      "branchRules": [
        {
          "priority": 0,
          "targetOrder": 5,
          "conditionType": "equals",
          "conditionValue": "No"
        },
        {
          "priority": 1,
          "targetOrder": 6,
          "conditionType": "equals",
          "conditionValue": "Yes"
        }
      ]
    },
    {
      "hint": "Be specific — this is exactly the kind of feedback we need to hear early.",
      "text": "What's falling short of your expectations?",
      "type": "text",
      "order": 5,
      "required": true
    },
    {
      "hint": "Anything about the product, service, team, or experience that exceeded your expectations.",
      "text": "What has stood out most positively so far?",
      "type": "text",
      "order": 6,
      "required": true
    },
    {
      "hint": "What would it take to make this a relationship you never want to leave?",
      "text": "Is there anything we could do to make you a customer for life?",
      "type": "text",
      "order": 7,
      "required": false
    }
  ]
}