A general-purpose satisfaction check-in for any service business — not tied to a specific support ticket. Captures an overall rating, what's working, what's falling short, and whether the customer would recommend you.
Overall, how satisfied are you with our service?
What's the main reason for that rating?
Be as specific as you can — a particular interaction, a pattern over time, or something else entirely.
What do we do well that you'd want us to keep doing?
What's one thing that's fallen short of your expectations?
How likely are you to recommend us to a colleague or friend?
0 means not at all likely, 10 means extremely likely.
Is there anything else you'd like us to know?
After each completed session, Mayetik generates a structured AI summary. Here's an example of the output format — the actual content reflects each respondent's answers.
The respondent's answers highlighted three recurring themes — each supported by specific examples drawn from their experience. The summary captures what was said, not what was expected.
Two responses stood out as unusually detailed and pointed to an area worth following up on. The full text of each answer is preserved below the summary.
Based on the patterns in this session, the AI identified three concrete actions for the project team to consider. These are drawn directly from the respondent's own suggestions.
Generated from 6 questions · ~5 min session