Understand how a new customer experienced their first 30–60 days — what worked, what was confusing, and what would make them a long-term customer.
What made you decide to work with us?
What finally tipped the decision — price, recommendation, timing, trust, something else?
How smooth was the process of getting started?
Was there anything confusing, slow, or frustrating in the early stages?
Even small friction points matter — don't hold back.
Are we delivering what you expected when you signed up?
→ If answer is "No" → skip to Q5
→ If answer is "Yes" → skip to Q6
What's falling short of your expectations?
Be specific — this is exactly the kind of feedback we need to hear early.
What has stood out most positively so far?
Anything about the product, service, team, or experience that exceeded your expectations.
Is there anything we could do to make you a customer for life?
What would it take to make this a relationship you never want to leave?
After each completed session, Mayetik generates a structured AI summary. Here's an example of the output format — the actual content reflects each respondent's answers.
The respondent's answers highlighted three recurring themes — each supported by specific examples drawn from their experience. The summary captures what was said, not what was expected.
Two responses stood out as unusually detailed and pointed to an area worth following up on. The full text of each answer is preserved below the summary.
Based on the patterns in this session, the AI identified three concrete actions for the project team to consider. These are drawn directly from the respondent's own suggestions.
Generated from 7 questions · ~4 min session